Archive for the ‘Complaining’ Category

Our cat has end-stage cancer

August 28, 2008
Earlier today I took one of our cats, The Coach, to a veterinary radiologist to diagnose what has been causing her rapid weight loss. The good news is they were able to identify the problem, the bad news is really bad.

Drs. Kramer and Moody identified two large tumors in the area of her pancreas and several smaller tumors elsewhere in her abdomen. There isn’t an effective treatment for her disease.

She is home now and enjoying some quality time on my lap. :)

The Coach in 2006

Leroy Sievers Dies

August 18, 2008

It feels cliched to post this since every cancer blog on the Web is probably featuring an article about the death of NPR’s Leroy Sievers from complications arising from metastatic colon cancer.

Prior to authoring the “popular” My Cancer blog, Sievers was an Emmy award winning journalist and Producer, including serving as Executive Producer for Nightline and a number of tours of duty in war-torn regions. The folks at ABC News produced a pretty nice story about his life and transition from journalist to terminal cancer patient.

So long Leroy

Noooooo…they be stealin mah bucket

December 21, 2007

This lost baggage situation is completely out of control. For the fans keeping score at home, here is the latest update:

  1. Thu #1: “Oh they tried to deliver the bags but you checked out”
  2. Thu #2: I purchased an emergency pair of Levi 501 jeans for 85GBP
  3. Thu #3: “We cannot deliver the bags because we don’t have the address for the May Fair hotel” (again, sigh). The 3rd bag has gone missing again.
  4. Fri #1: My mobile phone is dead since the charger is in my luggage (ha ha) so I dropped 40 minutes on my hotel phone with them to go through the case again, give them the hotel address again, confirm that I am still without bags (“our records show that two bags were delivered on Tuesday”).

I am again wearing the glorious hotel robe considering a breezy sashay to get a coffee….

If you love something, set it free

December 20, 2007

Beth and I are in London this week wearing the same clothes as when we departed on Saturday since British Airways lost all three of our bags. We smell sooo Euro…

I realize that shit happens, particularly when you manage a business at scale. BA seems particularly bad and my story is hardly the first or worst. The problem for me is when the remedy is half-hearted and clumsy. Here is a quick summary of my calls with them:

  1. Sun # 1: “The bags are on a flight arriving at 8 am. Check back later”
  2. Sun # 2: “We aren’t sure where the bags are”
  3. Mon #1: “Two of the bags are in and will be out for delivery. No info on the third…”
  4. Mon #2: “I don’t know why the courier has had the bags for 18 hours without delivering them”
  5. Tue #1: See “Sun #2″
  6. Tue #2: “Call the courier, Express Baggage…here is their number” (it turns out is was only voice response)
  7. Wed #1: “The courier has all three bags but doesn’t know where your hotel is. If you tell me, I’ll tell them, and you’ll get them by 10:30 PM”.

That last one is pretty rich. We are staying at the relatively famous May Fair Hotel in the Mayfair neighborhood. When I completed the report, I indicated we are at the “May Fair Hotel, London”. Googling that gets you a map and the first two links are to the hotel’s site. When asked why they didn’t look it up or call, the guy offered only… “uh, well, the bags will be there by 10:30″

Well…it is Thursday and I am sitting here in the hotel robe debating whether I’ll wear it to breakfast at the neighborhood Starbucks. It is about 38F and windy but the plan sounds (certainly smells) better than putting on the threads I have been wearing since Saturday.

The race is on to see whether we will get our bags before we depart this weekend!

Unfortunately We’ll Always Have Paris

October 30, 2007
It turns out that Paris Hilton found out about the Fab 5 living in cryogenic bliss in Reno, NV and wants to get some of that for herself. It was one thing to contemplate future generations tripping across an intact copy of One Night In Paris Hilton but this is an entirely different kettle of fish. Oy vey.

Do you think she is calling to reserve the shelf next to Ted Williams’ head?

Paris Hilton

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